Social media customer experience – what customers expect from companies on social media in the 2020s

The expert talk will lead you to the core of the customer experience on social media and get ideas for its development from service to service design.

Social media has made communication with customers seamless two-way. It's easy for everyone to give feedback to a brand directly or indirectly, and brands have a great opportunity to grab feedback publicly. What is social media customer experience and what all influences it? The expert talk will lead you to the core of the customer experience on social media and get ideas for its development from service to service design.

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Duration

30-45 min

Price

€

Recommended number of participants

-

How Wayment works

How to book a performer for your event with Wayment.

1

Find a suitable performer‍

We have a wide range of top speakers, musicians, comedians and much more.

2

Check availability

Select the date and time of your desired performance and check availability. You will usually receive a reply within the same day.

3

Confirm your reservation

The booking enquiry is not binding. Once you have received a reply to your questionnaire, you can decide whether or not to confirm your reservation.

4

‍Nauti onthe show

We will pass on your request to the performer and take care of all the practical arrangements.

More options

Social media NOW: What do you need to know about social media in 2023?

The talk will cover the main "trends" of social media, from NOW channels to ways of content creation.

Building and impacting an expert brand/personal brand

The speech focuses on the design, implementation and development of one's own brand as an activity that promotes sales and supports profitable business operations.

From followers to community – how to create a conversation with my audience on social media

How can engagement be developed and what are the benefits of interacting with customers on social media?

Target groups on social media – how to reach, address and engage

How do different audiences use social media? What kind of communication reaches them in the channels and how should it be taken into account in marketing?

Social media customer experience

What do customers expect from companies on social media in the 2020s?

Target groups on social media

How do I reach, address and engage?

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